Refund Policy

1. Subscription Fees

The demo worker and the Free plan carry no charge, so no refund arises on them. Pro is R49 per worker per month, billed monthly in advance.

Subscription payments are non-refundable, except where a refund is required by law. Subject to that, once a month has been paid for we do not refund it in part or in full — including for unused time, a move back to Free, or a worker who was not used during the month.

Your rights under the Electronic Communications and Transactions Act, 2002 — including the seven-day cooling-off right in section 44, and when it does and does not apply — are set out on our Legal Information page.

2. Cancelling Pro

You can move a worker from Pro back to Free at any time. No further payments are taken, and the worker keeps Pro until the end of the month you have already paid for. No pro-rata refund is issued for the rest of that month. Full details are in section 11 of our Terms of Service.

3. Payments to Your Worker

Wages, wage advances and allowances you pay your worker through VulaJobs are processed by Paystack and settled to your worker's bank account. They are payments to your worker, not to us.

• Once a payment has been settled to your worker, we cannot refund or reverse it. If you paid more than was owed, recovering it is a matter between you and your worker, and labour law limits what may be taken back from a worker's pay.
• The processing fee is not refundable, because Paystack has already charged it to process the payment.
• If your worker reports a problem with a pay run — or you raise it for them, where they have no phone or WhatsApp — and it turns out they were underpaid, you correct the pay run and issue it again. VulaJobs then charges only the difference, not the whole amount again. The dispute itself is between you and your worker; see "Disputes about pay" in section 9 of our Terms of Service.
• A payment that fails is not taken from you. The pay run stays unpaid until a payment succeeds.

4. Duplicate or Mistaken Charges

If you believe we charged you in error, or charged you twice for the same month, contact us within 30 days of the charge. Where we confirm a billing error on our part, we will refund or credit the amount. The same applies to a processing fee charged in error on a payment to your worker.

5. How to Ask for a Refund

Contact us with your account details and the date and amount of the charge, using the details below. We will respond within a reasonable time.

6. Consumer Rights

Nothing in this Refund Policy limits or excludes any right you have that cannot be excluded under South African law, including the Consumer Protection Act, 2008, where it applies.

7. Contact Us

For any billing or refund question, contact us at: