Legal Information

1. Who We Are

• Full legal name: VULAJOBS (PTY) LTD
• Legal status: private company incorporated in the Republic of South Africa
• Registration number: 2026/511065/07
• Place of registration: Companies and Intellectual Property Commission (CIPC), Republic of South Africa
• Date of registration: 27 July 2026
• Directors: Marné van Zyl, Andries Swanepoel
• Trading name: VulaJobs

2. How to Reach Us

• Physical address and registered office: 11 Venus Street, Wilkoppies, Klerksdorp, North West, 2571, South Africa
• Address for service of legal documents: 11 Venus Street, Wilkoppies, Klerksdorp, North West, 2571, South Africa
• Postal address: 11 Venus Street, Wilkoppies, Klerksdorp, North West, 2571, South Africa
• Telephone: +27 63 111 2607
• Website: vulajobs.co.za
• Email:info@vulajobs.co.za

3. What We Supply

VulaJobs is software for employing domestic workers in South Africa, supplied as a mobile app for iOS and Android backed by a hosted service. It keeps workers' details; produces employment contracts and has them signed; records schedules, shifts and leave; works out pay and produces payslips and timesheets; prepares monthly UIF declaration files for workers on Pro; and lets an employer pay their worker through our payment provider. No physical goods are supplied, and no delivery costs apply.

Plans apply per worker:

• Demo worker — a fictional sample worker included with every new account, with every feature unlocked, so that you can see how VulaJobs works.
• Free — a worker's details, their employment and its schedule, leave and pay terms, and their contracts and signing.
• Pro — everything in Free, plus recording no-shows and cancelled, moved and overtime shifts, recording leave, running payroll with payslips, timesheets and PAYE, paying through VulaJobs, wage advances and allowance payments, and inclusion in the monthly UIF declaration.

Only workers on Pro are included in the UIF declaration VulaJobs prepares, and only their pay runs have PAYE worked out. An employer must declare any other worker to the UIF, and deal with their PAYE, themselves — see section 4.4 of our Terms of Service.

A piece job — a one-off job of up to seven days — has every Pro feature unlocked on the Free plan, and is treated as being on Pro for UIF declarations and PAYE. The features in each plan may change from time to time; the current position is shown in the app.

4. Price

• Demo worker: no charge.
• Free: no charge.
• Pro: R49 per worker per month, billed monthly in advance. R49 is the total amount payable per worker per month.
• VAT: VULAJOBS (PTY) LTD is not a registered VAT vendor, and no VAT is charged on these prices.
• No setup fees. There are no setup fees, delivery costs or other compulsory charges beyond those stated here.

Paying your worker through VulaJobs

Paying a worker through VulaJobs is optional. When you do, the amount owed to your worker is paid to them in full, and Paystack's processing fee — with the VAT Paystack charges on it — is added on top. The total you will be charged is shown before you confirm each payment. We charge no fee of our own on payments to workers.

5. Payment

Subscriptions are paid by card through our payment provider, Paystack, monthly in advance. We do not store card numbers: card details are captured and processed by Paystack in its own PCI-DSS compliant environment. Payments to workers are processed by Paystack and are subject to Paystack's terms; we do not hold those funds.

6. Security of Payment and Personal Information

The app, this website and our servers communicate over encrypted HTTPS connections. Card data is handled entirely by Paystack and never reaches our systems. We apply the safeguards required by section 19 of the Protection of Personal Information Act, 2013 (POPIA), including encryption of identity numbers, addresses and bank account numbers at rest. How personal information is collected, used and protected is set out in our Privacy Policy, our POPIA notice and our Data Protection Policy.

7. When the Service Is Provided

Access is provided as soon as registration is complete, and Pro for a worker as soon as the first payment is confirmed. The service is then supplied continuously for as long as the account remains open. By registering, and by upgrading a worker to Pro, you request and consent to us making the service available immediately — see section 11 for what that means for your cooling-off right.

8. Duration of the Agreement

• Free and the demo worker continue indefinitely, until you close your account or it is closed in accordance with our Terms of Service. There is no minimum term.
• Pro runs month to month, with no minimum term and no lock-in. It renews automatically each month unless cancelled beforehand. If you cancel, no further payments are taken, and the worker keeps Pro until the end of the month already paid for; no pro-rata refund is issued.

Full cancellation terms are in section 11 of our Terms of Service.

9. Terms of the Agreement and Record of Your Transactions

The terms that govern VulaJobs are our Terms of Service, available on this website at all times, where they can be read, printed and saved. Your subscription history and the payments made for each worker are shown in the app. Payslips, timesheets and contracts can be downloaded from the app, and we keep employment records for three years after each employment ends, as set out in our Data Protection Policy.

10. Refunds, Returns and Exchanges

Our refund position is set out in full in our Refund Policy. VulaJobs is a service and no physical goods are supplied, so no returns or exchanges arise.

11. Your Cooling-Off Right

Where you are a natural person contracting as a consumer, section 44 of ECTA entitles you to cancel this transaction without reason and without penalty within seven days of concluding it. Any payment already made will be refunded within 30 days of cancellation.

This right does not apply to a juristic person. It also does not apply where the service began, with your consent, before the seven days ended, as contemplated by section 42(2)(d) of ECTA — and because access begins as soon as you register or upgrade (section 7), that exclusion will ordinarily apply.

Nothing in our Terms of Service or Refund Policy limits or excludes any right you have under Chapter VII of ECTA that applies despite the service having begun. If you believe you are entitled to cancel, contact us using the details in section 2 and we will deal with your request in accordance with the Act.

12. Self-Regulatory Bodies and Codes of Conduct

VULAJOBS (PTY) LTD is not currently a member of any self-regulatory or accreditation body, and does not currently subscribe to any external code of conduct or alternative dispute resolution code.

13. Complaints and Dispute Resolution

If you have a complaint, please contact us first using the details in section 2. We will acknowledge it and work with you in good faith to resolve it. If it cannot be resolved, and depending on its nature, you may be entitled to refer it to:

• the National Consumer Commission, for rights under the Consumer Protection Act, 2008;
• the Information Regulator, for the processing of personal information under POPIA — see our POPIA notice for its contact details;
• a court of competent jurisdiction in the Republic of South Africa.

14. Data Protection Contact

Questions, requests or notifications about personal information go to our Information Officer, Marné van Zyl, using the details in section 2. How to make a request, and your rights, are set out in our POPIA notice.